A desperate mum-of-two is demanding a “home fit to live in” after a run of three flats which she claims have been infested with mould and rats.
Natalie Kerr, 33, who suffers from fibromyalgia arthritis, stays with two-year son Tyler, who may have autism, and her 16-year-old son Dylan who suffers from bronchitis, Glasgow Live reports.
After complaining of mould and having to deal with neighbour issues to Glasgow Housing Association, the young family were moved from a flat in Knightswood’s Banner Road to a property in Drumchapel’s Goyle Avenue.
However, there they were faced the regular sight of rats, prompting another change of address.
Yet a third home has failed to bring an end to her nightmare. Natalie is now in a temporary flat in Blairdardie and her older son has had to move out with his bronchitis worsening amid more mould.
Pictures sent to Glasgow Live show the extent of the dampness affecting the flats as well as the rats that prompted the third move.
Natalie says she and her family have pleaded with GHA for a place she can finally call home, but to no avail.
She has been offered alternative accommodation, but had to refuse as the flat was too far away from her family in Knightswood who she relies on for childcare.
Natalie explained: “They have given me three homes. The first one had mould and dampness and a neighbour from hell. The second house had rodents and the third house, a temporary flat, also has mould and dampness.
“I’m in a two-bedroom and I need a three-bedroom.
“They are refusing me a move beside my family. They said they would give me a local move, but I haven’t been given one.
“My older son has bronchitis and has had to stay with my mum just now as his headaches are far too sore.”
And as well as the mental toll, Natalie believes the current impasse is taking a toll on her physical health too.
She says regular phone calls to the housing association have gone unanswered while local councillors can’t do anything to help because of the coronavirus crisis.
She added: “All I do now is cry. I feel like handing back the keys.
“I’m a single mum and each of the houses is costing me.
“I just feel like GHA stress me out a lot. It’s not good for my health.
“They don’t care about anyone as long as they get their rent.”
A GHA spokesperson told Glasgow Live: “We understand the tenant wants to move closer to family in Knightswood and we’re doing what we can to help her make that happen.
“The tenant and her family are currently living in temporary accommodation because Glasgow City Council’s pest control team has been unable to deal with an infestation due to coronavirus restrictions.
“In August we offered her a permanent move to another home in the local area, but she declined this offer.
“She does have priority status with us, but her current circumstances mean we are not able to give her urgent priority for a move to Knightswood.
Unfortunately, homes are in such high demand in the Knightswood area with only nine properties suitable for the tenant becoming available in 2020 so far and 2,194 people with the same priority looking for a similar sized home.
“We will however continue to support her to find a home closer to her family.”